Refund policy
**Return Policy and Right of Withdrawal**
**1. Returns and Withdrawal**
1.1 Returns are accepted within a period of 14 days from the date of receiving the goods. If you are not satisfied with your purchase or if the items are damaged or faulty, you have the right to return the items within this timeframe.
1.2 The right of withdrawal applies only to consumers as defined in § 13 of the German Civil Code (BGB). Entrepreneurs as defined in § 14 of the German Civil Code (BGB) do not have the right of withdrawal.
**2. Conditions for Returns**
2.1 The returned items must be in an unused and undamaged condition and must be sent back in the original packaging.
2.2 The customer is responsible for the return shipping costs and bears the risk for the safe return of the goods.
**3. Restocking Fee**
3.1 A restocking fee of 19% of the value of the goods will be charged for all returned items. This fee covers the costs of inspecting, cleaning, and restocking the returned items in our warehouse.
3.2 The restocking fee will be deducted from the refund of the value of the goods.
**4. Final Sale Items**
4.1 There are certain products that are excluded from the return policy. In our final sale, this includes 15 products that cannot be returned.
4.2 Products excluded from the return policy will be clearly marked on the website and/or in the sales terms and conditions.
**5. Return Procedure**
5.1 To initiate a return, please contact our customer service within the 14-day return period.
5.2 Our customer service will provide you with the necessary steps and information for returning the items.
5.3 Once the returned items have been received and inspected by us, the restocking fee will be deducted, and the refund of the value of the goods, minus the restocking fee, will be processed within 14 days to the original payment method.
**6. Return Address**
If you wish to return items, please use the following address:
Hedrichsdorf 34
32339 Espelkamp
Germany
**7. Contact**
Email: info.nenkaizen@gmail.com
For any further questions or clarifications regarding our return policy and the right of withdrawal, please feel free to contact our customer service at the provided email address.
**1. Returns and Withdrawal**
1.1 Returns are accepted within a period of 14 days from the date of receiving the goods. If you are not satisfied with your purchase or if the items are damaged or faulty, you have the right to return the items within this timeframe.
1.2 The right of withdrawal applies only to consumers as defined in § 13 of the German Civil Code (BGB). Entrepreneurs as defined in § 14 of the German Civil Code (BGB) do not have the right of withdrawal.
**2. Conditions for Returns**
2.1 The returned items must be in an unused and undamaged condition and must be sent back in the original packaging.
2.2 The customer is responsible for the return shipping costs and bears the risk for the safe return of the goods.
**3. Restocking Fee**
3.1 A restocking fee of 19% of the value of the goods will be charged for all returned items. This fee covers the costs of inspecting, cleaning, and restocking the returned items in our warehouse.
3.2 The restocking fee will be deducted from the refund of the value of the goods.
**4. Final Sale Items**
4.1 There are certain products that are excluded from the return policy. In our final sale, this includes 15 products that cannot be returned.
4.2 Products excluded from the return policy will be clearly marked on the website and/or in the sales terms and conditions.
**5. Return Procedure**
5.1 To initiate a return, please contact our customer service within the 14-day return period.
5.2 Our customer service will provide you with the necessary steps and information for returning the items.
5.3 Once the returned items have been received and inspected by us, the restocking fee will be deducted, and the refund of the value of the goods, minus the restocking fee, will be processed within 14 days to the original payment method.
**6. Return Address**
If you wish to return items, please use the following address:
Hedrichsdorf 34
32339 Espelkamp
Germany
**7. Contact**
Email: info.nenkaizen@gmail.com
For any further questions or clarifications regarding our return policy and the right of withdrawal, please feel free to contact our customer service at the provided email address.